About Us
About Us
To deliver on this mandate, we tend to provide customers with regular discounts and referral schemes that brings down the cost of delivery from the UK to Ghana even further. Please always feel free to inquire about these rewards and discounts each time you speak to any of our team.
We aspire to be a courier provider of choice to all cherished customers, a preferred trading partner to new and potential business and an environment where your needs is of an utmost concern to us.
Our Team
Our Vision
Our vision is to become the leading shipping service provider, seamlessly connecting Europe and Ghana. We aim to empower our customers by offering reliable, efficient, and cost-effective shipping solutions, whether by air or sea. Through our commitment to excellence, innovation, and customer satisfaction, we strive to facilitate international trade and foster economic growth between the UK and Ghana.
Core Values
Reliability
We ensure timely and secure delivery of goods, building trust through consistent performance.
Customer Satisfaction
We prioritize our customers’ needs and strive to exceed their expectations with every shipment.
Efficiency
We optimize our processes to provide cost-effective and swift shipping solutions.
Sustainability
We are committed to environmentally responsible practices in our shipping operations.
Community Engagement
We support and contribute to the economic growth and development of the communities we serve.
Integrity
We conduct our business with honesty and transparency, fostering long-term relationships with our clients.
Innovation
We continuously seek to improve our services through innovative solutions and technologies.
Customer Promise
As a valued customer of ‘Europe to Ghana,’ you can be rest assured that we genuinely care about your needs. Our extensive knowledge and experience enable us to address each of your business requirements with personalised attention. You can rely on our dedicated and expert team to work diligently, ensuring that your shipments arrive on time and in perfect condition.
Our team members are carefully selected for their commitment to deadlines and milestones. We take pride in meeting the timelines set by our clients and carriers, ensuring timely delivery to your desired destination.
Enjoy real-time tracking of your shipment from your supplier’s warehouse to your doorstep.
Designed for your e-commerce needs
Receive & Store
Upon receiving your products, whether directly from you or your suppliers, we meticulously check and verify the quantities against the pre-alerted information. We promptly report any discrepancies and provide you with a detailed list of the received items. All products are stored in a secure facility and handled with the utmost care by our dedicated and skilled team
Smart Tracking
Our smart tracking system allows customers to easily monitor their shipments through our website. You can request updates, make address changes, and enjoy full visibility of your shipments and events. Receive automatic status updates and problem notifications to stay informed at all times.
Our system is seamlessly integrated with all our transport partners, consolidating various tracking details into a unified code list for your convenience.
Stock Management
Once shipments are sent out for delivery, we ensure that the dispatched products are promptly removed from stock. Our team diligently updates stock levels at every event: when bulk shipments are received from suppliers, when products are sent out for delivery, and when unsuccessful deliveries return to our warehouse.
All events are automatically reported to you daily, weekly, or monthly, based on your preferences, providing you with up-to-date stock status.
Flexible Delivery
Based on your delivery requirements, we will print the appropriate shipping labels and attach the necessary documents before dispatching your shipment. We can either select the transport company that best meets your needs, provide you with options from our contracted agents, or use your own account number to send shipments through your preferred supplier.
Customers receive automatic email and SMS notifications with shipment details and tracking numbers.
Pick & Pack
Given that each customer makes unique purchases, we take great care in preparing each shipment. Processed orders are picked from the shelves according to the specific customer order and then carefully placed in the appropriate shipping envelope or box. If packing is required, we ensure it is done in a manner that aligns with your brand image.
Intelligent Reporting
Keeping you informed about your shipments is our top priority. We provide essential reports tailored to your needs and continuously develop new reports to meet any additional requirements. While most reports are automated, some are manually customized to address specific needs, all with the goal of giving you the visibility you desire from your unique perspective
Manage Orders
Whenever you have one or multiple orders to prepare, simply send us a list. We will collaborate to determine the best method for transferring your requests, whether through emails, Excel files, electronic data transmissions, or direct information pickup from your system.
Orders will be processed immediately, ensuring seamless data integration without any loss. We will prepare and deliver your shipments efficiently and without any challenges.
Customer Service.. with Care!
Every day, we diligently monitor all shipments in transit. We proactively contact transport agents to reschedule deliveries, correct addresses, and keep customers informed about the status of their shipments. Additionally, we communicate with you for any further instructions.
You no longer need to worry about finding the right contact or following up on claims—we handle everything for you.
Premium Services
Our Premium Services are crafted to exceed standard expectations. Whether you need to move valuable shipments with real-time tracking, handle artworks with utmost care and specialized packing, or require an escort for your shipment until it reaches its destination, we offer customized solutions to meet your critical quality needs.
We care to deliver on our promise:
For small and big businesses;
We understand that when you opt for an ultimate service, you expect stress-free courier services so you can deliver on your own promises to your customers and clients. we always endeavor to ensure that your package and image – are safe with us. Here at Europe to Ghana Ltd we go the extra mile to handle your packages with care and precision so you can focus on your customers and or loved ones who are in expectation of that package from you.
If you’re a side hustler;
We make it easy for you to start a business on the side back home. from shopping groceries and other items from various brands and outlets here in the UK to sourcing for the best prices on the market, we make it easy with our simple and reliable options that fit around you and not the other way around. You can count on us in this way.
We’ll collect from your door
We can collect your UK or European parcel or package direct from your door, home, offices, business or any place of convenient. Have your parcels collected from any home or business address during times agreed between you and any of our friendly collection team with times that suits you.
If you’re surprising loved ones or friends;
At Europe to Ghana Ltd we have first hand experience and information on ways to surprise loved ones back home with that special package put together. we are very reliable for sending your package from the Uk or any part of Europe to Ghana with help on hand when you need it. When you’re connecting with loved ones, we’ll take the same care of your parcel as if you’d delivered it yourself.
Tracking
Don't be anxious about the next destination of your package with us. we provide a fully automated tracking portal to inform you on the next route of your package with us from collection, through to storage at the warehouse, to en route on sea or air, right up to port arrival and clearance, then finally to preparing package for delivery up until reaching your loved ones and families back home.
Frequently asked questions
We can consolidate your purchases in the UK and forward them to your destination overseas as one single shipment.
Yes. If required we can repack your orders for extra safety/security at a reasonable cost.
Yes, of course. We do not offer insurance packages for most of your items. You are welcome to use your own broker if you prefer.
Yes, we provide full tracking details before the consignment leaves the UK.
Yes. We can store orders free of charge for a maximum of 15 days. After 15 days a storage fee will apply. Ask for details.
Each country has its own rules with regards to importing goods. It is possible that your local customs officers could decide to charge duties/taxes or similar before they allow you to receive the goods at the destination. Check with them in advance if you require further information about these costs.
That depends on the service you choose. Shipments by air freight usually take approx. 6-9 days.
You cannot send any items regarded as hazardous or valuable by the airlines.
- Every purchase must be booked with us by email in advance.
- Each delivery must have the delivery reference marked on it for identification purposes.
- All shipments are subject to our current Terms and Conditions.